How to access your Google Business Profile when you don't own the account that was used to create the profile
1. Go to business.google.com/add and type in your business name.
2. Select your business from the list.
3. Click on "Request Access".
4. Fill in the form, select "Ownership" for the access level, and click on "Submit".
5. You will receive an email confirmation of your request. The current owner of the listing has 3 days to respond to your request. In case the owner doesn't respond to your request, you will be able to verify the Profile and gain ownership. You can easily find the profile by clicking on the "View Request" button in the email you received:
6. The final step is to verify the listing. If the owner grants access to the profile, you might not have to verify it. If the owner doesn't respond, you will need to go through the verification process. The best option is to do the video verification.
7. Before you get started with video verification, please read the instructions below:
Your video recording shouldn’t include any sensitive information like bank account numbers, tax or identification numbers, or any other private information, or show other people’s faces.
Take the time to plan your video. Your video should meet these requirements:
- Unedited, unique, and one continuous recording without breaks.
- Show the location of your business. Capture the official street and number signs, nearby businesses, or the area around your business that shows your business is at the correct Google Maps location.
- For businesses with a physical location, show evidence that your business exists. Capture the storefront, showroom, or business signage.
- For service providers, record equipment or other items related to your business. Capture the products for sale, branded equipment, marketing materials, or tools you use to serve your customers.
- Demonstrate proof of management. You can show that you’re authorized to represent your business by recording employee-only items or areas. Record yourself opening a cash register, accessing a point-of-sale system, unlocking the staff room, kitchen, or storage room.
You can find more information on how to verify a profile in this article.